In response to customer feedback, and more subscribers opting to receive bills, via email, LIME has decided not to implement paper bill fees, as previously advised.
LIME CEO, Garfield Sinclair, said, "I'm pleased to announce that we will continue free paper bills beyond January 1, 2015, for those who prefer this traditional method."
In a statement yesterday, the CEO said, "LIME is a customer-focused company that listens to the feedback of our customers and although more customers are signing up for the online E-bill and payment option, some still prefer their paper bill by post and so we will aim to satisfy the request of both groups."
Growing industry
In the meantime, Sinclair is encouraging customers to join the almost 20,000 subscribers who have already signed up for E-billing since it was announced in November.
"Receiving bills by email is a growing industry trend that the company hopes customers will increasingly adopt with greater broadband penetration in the future," he said. "We'd also like to emphasise the positive environmental contribution each customer could make, should they choose eco-friendly E-billing."
LIME has upgraded its E-billing system at http://ift.tt/16Rnr6y where customers may sign up and go paperless.
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